Support

Run relay doctor first to check assistant versions and plugin status. An unsupported version preserves the source and blocks switching.

For a failed transfer, keep the source session and saved archive. Use the exact resume or retry command shown by Relay. Confirm the source is stopped before retrying.

For inbox issues, keep the Mac awake, open the companion, check plugin status and private networking, and reconnect the device. Built-in questions stay in the original assistant.

Send a redacted diagnostic summary, Relay/assistant versions, the failing step and an error message. Keep prompts, transcripts, API keys and private launch links out of support messages.

A verified support address and exception operator must be assigned before sales open.